In the event of a dispute, we hereby inform you that the consumer may resort to competent entities for Alternative Resolution of Consumer Disputes identified in the consumer portal, on the website https://www.consumidor.pt or the Online Consumer Dispute Resolution bodies identified at the website https://webgate.ec.europa.eu/odr.

The alternative dispute resolution entities that currently exist are the following:

CNIACC – National Centre for Information and Arbitration of Consumer Conflicts

Generic jurisdiction.
Email: cniacc@unl.pt
Website https://www.arbitragemdeconsumo.org

Algarve Centre for Information, Measurement and Arbitration Centre for Consumer Conflicts

Geographical area covered: Contracts concluded in the District of Faro.
Email: apoio@consumidoronline.pt
Website: https://www.consumidoronline.pt/

Coimbra District Consumer Conflict Arbitration Centre

Geographical area covered: Contracts signed in the municipalities of Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares.
Email: geral@centrodearbitragemdecoimbra.com
Website: https://www.centrodearbitragemdecoimbra.com

Lisbon Consumer Conflict Arbitration Centre

Geographical area covered: Contracts concluded in Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira.
Email: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
Website: https://www.centroarbitragemlisboa.pt

Porto Consumer Information and Arbitration Centre

Geographical Area covered – Contracts signed in the Metropolitan Area of Porto: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia.
Email: cicap@mail.telepac.pt
Website: https://www.cicap.pt

Vale do Ave Consumer Conflict Arbitration Centre / Arbitration Court

Geographical area covered – Contracts signed in the municipalities of Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho and Vizela.
Email: triave@gmail.com
Website: https://www.triave.pt

CIAB – Centre for Information, Arbitration, and Consumer Conflict

Geographical area covered: Contracts signed in Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho and Vila Verde.
Email: geral@ciab.pt
Website: https://www.ciab.pt

Madeira Consumer Conflict Arbitration Centre

Email: centroarbitragem.sras@gov-madeira.pt
Website: https://www.srrh.gov-madeira.pt